Frequently Asked Questions

Everything you need to know about your Velotric purchase and experience.

What is the estimated shipping time for new orders?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.

Do you offer a warranty on your products?

Yes, all Velotric products come with a comprehensive 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

What is your return policy?

We offer a 30-day return window for items in their original packaging and unused condition. Please note that return shipping fees may apply unless the item is defective.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your delivery progress.

Is assembly required for your products?

Minimal assembly is required for most items to ensure safe transit. We provide detailed instructions and all necessary tools within the package to make the setup process quick and easy.