Returns & Exchanges
We want you to be completely satisfied with your Velotric purchase, which is why we offer a 14-day return window for items in new and unused condition. Please ensure all original packaging is preserved to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the item in its original box, ensuring all components, manuals, and accessories are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location.
Inspection and Refund
Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing